Hello, this is Rick Andrews owner of Andrews Guitar and a long time member of EvO:R. This section has been put together to help you with your guitar related questions. I did not agree to do this so I could simply plug my guitars, I did this so you could finally have answers to many of those burning questions you may have had about your guitar.

Jerrit,
This does not sound very good. It sounds to me like it recieved a very hard knock in transit and maybe has broken the rod. I'm not sure what type rod they put in your guitar but I would first try to tighten the rod, if it continues to move and never tightens up in the wood then I feel sure it is broken.

Some rods are made so that they can be removed and replaced while others you would have to take the fret board off the neck and replace the rod and reglue the fretboard bask in place. This will be fairly expensive. Hopefully you may have some recourse on the shipping company as they should be responsible but sometimes they do not pay for what they damage.

Your description of the damage to the case near the peghead tells me they broke it bad. It probably landed on the peghead end straight downward. If the rod does not tighten then I would suggest taking the guitar to a very good repairman and have them check it and give you an estimate on the cost. I hope this thing comes out OK for you.